UbahFile
UbahFile

Help Center

Practical help for choosing tools, preparing files and resolving conversion problems.

Last updated: 17 October 2026

Start with your task

For a 200 KB upload limit, use Resize Photo to KB and choose 200 KB. For a specific pixel width, choose Resize Image. For a red/blue background, remove the background first if the image is not transparent, then continue to Change Background Color.

A file cannot be read

Check that the format matches the tool, the file is not empty and its download is complete. Renaming an extension does not convert file contents. Password-protected PDFs must be opened and saved without a password using an app you are authorized to access.

Slow processing or low memory

Try one file, choose a shorter page range or use a smaller image. Close other demanding tabs. AI/OCR engines need time to prepare models on first use. Keep the page open while processing.

The result looks different

Transparency becomes white when saving JPG. Low quality can cause artifacts. Resizing changes pixels, while target KB adjusts data size. For accurate physical ID-photo sizes, use the output PDF and print at 100% scale.

Install and use offline

Use Install UbahFile if supported, or follow the home-screen instructions. Installation and offline asset downloads are separate steps: click Prepare offline mode and wait for ready status. Background-removal AI still needs a connection for its initial model.

Still need help?

Use Report a Problem or email info@ubahfile.my.id. Include the tool, steps and error message. Do not send sensitive documents; use a synthetic example to demonstrate the problem.